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MyAccount: Getting started

Guide to using MyAccount student enquiries platform

What is MyAccount?


MyAccount is a new platform that makes it easier to ask questions, find answers and get the support you need. 

MyAccount is easy to use and has been developed alongside LSBU students who have helped to design the features and test how it works. 

If you have an LSBU account already simply click 'A current LSBU student' and then use your LSBU username and password to log in.

If you are not an LSBU student yet, select 'An applicant to LSBU'. You can register for an account by clicking sign up.

Go to MyAccount


MyAccount has a wide range of Frequently Asked Questions (FAQs), covering multiple topics. This means you can quickly find answers to your queries on everything from IT, Library enquiries, accommodation, fees, funding and mental health.

The FAQs are a quick way to find what you want, when you want it.


If you can't find an answer in the FAQs, reach out to advisors and send us an enquiry.

You can contact all our student services teams through the MyAccount dashboard, where you can also see the status of your requests or questions submitted.

For Library and Student IT Support:

  1. Go to My Account and then New Enquiry
  2. Nature of Enquiry: General Enquiry
  3. Topic: Library and IT support
  4. Give a clear explanation of what account you are trying to access and the error message that you see.

Track your enquiries

Take control. Manage your enquiries, track their progress and see who is looking after your question and liaise with different teams across LSBU.

In MyAccount, you’re in control. After you’ve asked us a question, you can then track, withdraw and follow up on your enquiries. You can also view the status of enquiries (to see whether one of the LSBU team is looking at it) and see if you need to respond.

Make appointments

You can book appointments with advisors quickly and simply using MyAccount. Choose whether your appointment takes place virtually, or in person. You can also choose a specific advisor or team you want to meet with, like a Disability Advisor or a Mental Health and Wellbeing Advisor. 

To contact our librarian team please continue to book appointments via the online booking form.


If you do get stuck, Student IT Support can help. Please use this enquiry form and select the topic as ‘Library and IT Support’.

MyAccount Overview Video

Quick Guide

All you need to know to get started with MyAccount.

Help for Apple Users

Apple desktop computer in the centre of a workspace. On the left is a silver anglepoise lamp and a pot of pens to the riht os a japanese teapot.

If you are using an apple device to access MyAccount please take a look at this excellent FAQ

This FAQ helps you trouble shoot some known issues for Apple devices when accessing the new MyAccount enquiry platform.

Single Sign On Error


Some of our users have reported seeing a 'single sign on error' when trying to log in to MyAccount.

Steps to resolve this error message:

  1. Try a different browser
  2. Try a different device
  3. Clear your cookies and cache - How to Guide
  4. Reset your password - web page

If you still see this error please get in touch with us via the Chat Bot on the university homepage:

  1. Fill in your contact details
  2. Topic: Library and IT support
  3. Give a clear explanation of what account you are trying to access and the error message that you see.

We will email you to let you know that we are dealing with your enquiry.

When the issue is resolved, we will let you know or post an update on this page.

Please Note: If you have already sent us a direct email about this issue, please do not raise an enquiry via MyAccount too. Duplicate enquiries slow down our response time.