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Student IT Support: Welcome

Are you struggling with IT? 

Can't login to your LSBU accounts? 

Just want to access your timetable on your phone?

We can help!

Student IT support can help to solve any problems that you might be having with your LSBU IT accounts...Moodle, email, Library. 

Have a look round our website and see if you can find the answer, check out our help sheets and if you still need us. Support is available online 7 days a week.

Wi-Fi at LSBU

Eduroam wi-fi icon

eduroam wi-fi network available across campus
Username: LSBU email address
Password: LSBU password

Halls Wi-Fi

Eduroam wi-fi network available throughout hall of residence

To connect a game console to a Wi-Fi network

Find the LSBU_BOYD network

Username: LSBU_BOYD

Password: Available from your Halls Reception

Windows Accessibility Options

microsoft windows icon

Did you know you can alter the Accessibility Options on your Windows PC?

Did you know that in Windows 10 you can make onscreen text bigger and brighter? 

Did you know that you can change the mouse pointer and the cursor size? 

Have you heard of the Ease of Access Centre? 


You can find the Ease of Access Centre in Settings in Windows 10.  There you will find these tools and other options – magnify all or part of the screen, try different colour filters or high-contrast schemes, use Windows Narrator to have things read out to you. 

We can provide advice and introductory training on these accessibility tools, just ask at the help desk about booking an appointment.  You can also email us at

Visit this useful Youtube playlist for information on some of these tools

Laptop Purchase Scheme

LLR is running a scheme to help LSBU students buy a laptop, either outright or by monthly payments.

Please follow these instructions:

  1. Go to portal at
  2. Register by entering the scheme code LOND1181449P. Confusingly registration is at the bottom of the page below login.
  3. Complete your personal details.
  4. Choose your device and place your order.

There are five different Windows and Mac laptops on offer, including a cost-effective refurbished model. First year students can buy or use payment plans over 1, 2 or 3 years. Second years cannot use the 3 year plans, and third years cannot use the 2 or 3 year plans – essentially the lease term needs to match time left at LSBU.

Your order must be placed before 30th September.

LSBU staff are welcome to use the scheme if they want to buy a laptop for personal or family use. They can only choose purchase or 12 month plans.

Bluestone has a helpline if students have questions: phone 01924 248823 email

Please note, we cannot offer advice on which model to choose or making a financial commitment. 

New Students 2020

Just starting out at LSBU?

See our New Student guide to help you get started.

Studying at Home Resources

Contact Us - IT Support at Southwark & Havering

Student IT Support at Southwark Campus

 Email us at:

 Phone: 020 7815 6678

Student IT Support at Havering Campus

 Email Ross Butler: 

 Phone: 020 7815 5981

Help Desk

 Phone: 020 7815 5982

Replacement Student ID Card

Lost your Student ID Card?

Cost £5

Collect from the Student Life Centre

LSBU Library and Learning Resources Accessibility Statement

Havering Library​

020 7815 6607