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Library Services: Help and Support

Library Building and Help Desk Opening Hours

Online Support

Get help with Library and Student IT queries:

MyAccount - LSBU Online Enquiry platform. See our MyAccount help sheet.

  1. Go to My Account and then My Enquiries and Requests
  2. Click on: Add new enquiry
  3. Nature of Enquiry: General Enquiry
  4. Topic: Library and IT support
  5. Give a clear explanation of your enquiry with screenshots if necessary.

(If you can't login, use the Submit an enquiry option)

Live Chat chat widget in the bottom right hand corner of our webpages

Self-service options:

Help Sheets


Book a Workshop

Get help from our team of Librarians:

Subject and Referencing enquiries

Book a one-to-one appointment - online, in person or by phone appointments with a Librarian

Subject Guides -  Find carefully selected e-book recommendations, journals and databases to assist you with your studies.  We have plenty of e-resources available online.

Campus Help Desks and Support

All our library help desks offer face-to-face advice and support.

Library Services

  • Checking your library account; 
  • Finding books and other print and DVD resources in the library; 
  • Borrowing and returning resources;
  • Directional support.

Student IT Support Services

  • Accessing your LSBU account including E-mail and Moodle;
  • Submitting coursework assignments;
  • Password resets;
  • Connecting to our Eduroam Wi-Fi network on laptop and mobile devices;
  • Software downloads including Microsoft Office;
  • Software troubleshooting.

See individual Library Sites for help desk locations


Telephone support

You can contact us for library and student IT queries on 0207 815 6607.
Phone lines are open Monday to Friday 9am to 5pm.


Student IT Support at Havering Campus

You can access training and support on the Microsoft Office Suite by booking a one-to-one appointment or signing up for a range of workshops.

Use the filter to select Havering and workshops or one-to-one appointmentsBook a Workshop.

Librarian Appointments

Book a one-to-one appointment - face-to-face appointments available with a Librarian on campus.

Workshops and Events

Book on a Workshop

See individual Library Sites for help desk locations

Perry Library
250 Southwark Bridge Road

Havering Campus Library
Goldcrest Way,
Harold Wood,


Croydon Campus Library
3 Wellesley Road,