My LSBU login error message - further information
The Eduroam wi-fi network is currently disrupted off campus at other educational institutions. IT are aware and are investigating the issue.
16th July 2021
Some of our systems are still experiencing some issues. Please follow the advice on this page to enable a quicker resolution.
|E-Resources - Mac Users||Password Reset|
Students can use the university's new enquiry system MyAccount to contact Student IT Support and Library services.
Please have a look at this page before you contact us, it contains important information about when to contact us and what details we will require from you.
The university is keen to ensure that disruption to students does not affect their grades - see our 'No Detriment' support.
MyLSBU the student portal was brought back online last week. Results will be posted on MyLSBU.
We are aware that some students are seeing an error message when they try to login to MyLSBU.
If you are, please try the following:
If you are unable to reset your password due to an error message, please send us a photo of your student ID card and a screenshot of the error message.
If you still cannot login to MyLSBU after you have successfully changed you password, contact us with a screenshot of the error message you see.
We have had several students reporting issues with their accounts being ‘locked’. IT Services have resolved this issue.
If you are still having problems please clear your cache and then reset your password via the steps at this page https://libguides.lsbu.ac.uk/passwordreset/whattodo
However there are also a few reasons why your account might be locked which you can check if the instructions above do not work:
Other reasons there might be an issue:
If none of the above helps please let us know so we can refer your issue further, giving us full details of your account and of any new error messages you are getting
Following the migration of IT accounts onto new servers, all students and staff have been asked to reset their passwords next time they logon to their email or MS Teams.
If you have not yet updated your password or are having problems doing so, please see our Password Reset page for information and support.
Although Moodle is back online, there are a number of students who are having difficulty accessing the site for several different reasons.
If you joined LSBU in January 2021 you should have received a username and password by now. If you can login to your LSBU email and Microsoft Teams accounts but cannot login to Moodle, please follow the instructions below.
See our New Student Guide for further information for new starters.
Before attempting to login to Moodle, please ensure that you have updated your password successfully. All students have been required to reset their passwords since 11th January. Full instructions are provided on our password reset page.
If you are looking for the Moodle link: vle.lsbu.ac.uk
If you are having trouble logging in to Moodle please see our advice below.
Error Message page – This site can’t be reached
You are trying to get to Moodle via a page that is currently offline such as My LSBU. Please go directly to Moodle here: vle.lsbu.ac.uk
Error Message page - Your connection is not private
This is due to an error on a third-party site security certificate. This has now been rectified.
In order to access the site, you may need to 'force refresh' the browser cache - in Windows, the shortcut for this is Ctrl + F5. On a Mac, the shortcut is Command + Shift + R.
Alternatively, see the help sheet below to clear the browser cookies and cache.
Can reach Moodle site, but cannot login?
If the page has loaded successfully, but you cannot login:
Still no Moodle access?
If you still cannot access Moodle, please email us at: firstname.lastname@example.org
Send us a screenshot and full details of what you have tried and what error message you see. Provide the following information in case we need to refer this to IT Services to resolve.
We recommend that you inform your lecturers that you are unable to access Moodle and that you are in contact with us. They will be able to advise about where to submit assignments or give you guest access to Teams for lectures and exams.
Mac users: Please download and use Mozilla Firefox as your internet browser to access E-Resources. There is an ongoing security certificate error on some of our library catalogue pages. IT Services are aware and are working to resolve this. Please click through to the page via the Advanced option. These pages are safe.
During the network disruption we have had problems with access to e-books and electronic resources.
Please see the information below in order to access e-resources.
Please note: You may find that more e-resources are accessible when you are connected to the GlobalProtect VPN. Some students though, have reported issues with connecting to Moodle while using GlobalProtect, so remember to disconnect from the VPN if you can't login to Moodle. Full details available on our Software for Remote Working page.
Ebsco e-books can be accessed via our Alternative E-Resource Access page - see link below.
Currently you may still need to use the Alternative Access page links for some e-resources rather than links in the catalogue.
E-resources needing generic logins and e-resources needing Global Protect to access off campus have been listed separately,
Reading lists are now accessible but if you encounter a login error, please try the alternative route above to find the e-book or the article that you have seen on the reading list.
You will be able to access these via our Alternative E-Resource Access page- see link below.
|Library Catalogue||Alternative E-Resources Access|
Our Library Subject Guides also have information about accessing resources at this time.
If you are still having problems, please get in touch with our team of librarians: email@example.com or book an online appointment with them. Check your library subject guide first for further information.
Last updated 20th January 2021
Last updated 12th July 2021
Attention Mac users
Having problems accessing Panopto?
See our help sheet below
Students can login to Panopto directly and access online lectures.
Access your campus files...
Any files that you had stored on your network storage i:drive on campus are now available to you online.
These files have all been moved to OneDrive which can be accessed via:
LSBU email accounts
When you open OneDrive, your files will be in a folder with a name starting with ZZZ:
Files > OneDrive > ZZZ folder