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Password Reset January 2021: Support

Password Reset

Important! - We are aware that some students are unable to reset their password due to an error message.

If you see an error message when trying to reset your password, please follow the instructions in the box below.

How to reset your password

Following the migration of IT accounts onto new servers, students will be prompted to reset their passwords next time they login to email or MS Teams.

Alternatively you can reset your password as follows: 

  1. Open up a web browser such as Google Chrome and go to  
  2. Click 'Sign in' but DO NOT LOG IN!  Enter your LSBU email address, then click 'Forgotten my password'.  
  3. You will be asked to choose the sign-in option and then they be asked to choose security authentication method. This is either your security questions or send a onetime passcode code to alternative email or mobile phone text.

Once that is done you will be able to reset your password. Passwords now need to be more complex than they have been in the past so you will need to follow all of the below principles:

  • At least ten alphanumeric characters long  

  • Contain both upper- and lower-case characters e.g., a-z, A-Z

  • Have numbers and punctuation characters as well as letters e.g., 0-9,!'#$%&'()*+,-./:;<=>?@[\]^_`{|}~ 

  • memorable for you, but difficult for someone to guess

Once you have reset your password you will be able to access your email and Microsoft Teams account in the usual way.

Looking for a direct password reset link? 

Update recovery details on the system

If you want to change the recovery details held for authentication, you can do this yourself by going to:  

Error message?
If you see an error message, follow the instructions in the box below.

Please Read...

If you see an error message when trying to reset your password, please follow these instructions.

Not registered to reset your password

If you see this error message, please follow the instructions in this help sheet.

If you are still unable to reset your password and see a new error message, please contact us with the information listed below.

Account Disabled, Locked or Blocked

There may be occurrences when accounts are blocked due to a possible security alert, for example an account believed to be compromised. This will need to be referred to IT Services. You will be notified by email once this has been resolved.

Please contact us with the information listed below.

Contact Us

If you have been asked above to contact us or if you see a different error message, please email us with the following information:

  • Error message - account blocked or locked or other error message
  • Full name
  • Student Number
  • Photo of your student ID card 
  • LSBU username
  • Personal email address
  • Phone number


We recommend that you inform your lecturers that you are unable to access your email, MS Teams and Moodle and that you are in contact with us. They will be able to advise about where to submit assignments or give you guest access to Teams for lectures and exams.

LSBU Library and Learning Resources Accessibility Statement

Perry Library

Student IT Support

Digital Skills Centre

Havering Library​