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LLR Home Library Services Student IT Support Our Libraries Digital Skills Centre
MyAccount Email VLE MyLSBU

Service Status: Updates

MyLSBU Unavailable

IT Services are aware of an issue affecting MyLSBU. The page does not load and shows an error message.

IT engineers are working with our 3rd party partners to investigate and determine the cause of the issue.

We will post updates here when we have more information.

Links to the Moodle VLE, email and MyAccount are available at the top right of all library webpages.

Thank you for your patience.

Monday 27th September 2021

New Students - Setting up IT accounts

Once you have completed your enrolment, you will be sent an email with your LSBU email address, username and a temporary password. You must change that password before you can access your accounts.

See our Password page for instructions

If you have not yet received your email address and temporary password, please visit our help desk in the library or if you can't come to campus, get in touch with us via MyAccount.

If you have received your username and temporary password but it does not work, please visit our help desk in the library or if you can't come to campus, get in touch with us via MyAccount.

Moodle Error Message

Some students are seeing the following error message when they try to login to the Moodle VLE for the first time:

The user account <username> is not available on this site

Please visit our help desk in the library or if you can't come to campus, get in touch with us via MyAccount.

MyAccount - Single Sign-on error message

Some students are seeing this error message when they try to access their MyAccount. IT Services are investigating this error as a priority.

my account single sign in error message - we can't log you in because of an issue with single sign-on.


Steps to resolve this error message:

  1. Try a different browser
  2. Try a different device
  3. Clear your cookies and cache - How to Guide
  4. Reset your password - web page


Still can't login to MyAccount?

If you still get the same error message please get in touch with us via the Chat Bot on the university homepage:

  1. Fill in your contact details
  2. Topic: Library and IT support
  3. Give a clear explanation of what account you are trying to access and the error message that you see.

We will email you to let you know that we are dealing with your enquiry.

When the issue is resolved, we will let you know or post an update on this page.

Please Note: If you have already contacted us by email about this issue, please do not raise an enquiry with the Chat Bot too.

Service Status

Available Services

  • AppsAnywhere
  • e-books and e-resources
  • e-portfolio/Mahara
  • Global Protect VPN
  • Laptop loans
  • Library website
  • LinkedIn Learning
  • LSBU website
  • Microsoft Teams
  • Moodle VLE
  • MyAccount
  • My LSBU
  • OneDrive
  • PCs on campus
  • Panopto
  • Printing
  • RefWorks
  • Software for download
  • Telephone system
  • Timetabling system
  • Wi-Fi

Unavailable Services

Last updated 31st August 2021

Password Reset

Continuing Students

Password Reset

Following the migration of IT accounts onto new servers in January 2021, all students and staff were asked to reset their passwords.

If you have not yet updated your password since that date or are having problems doing so, please see our Password Reset page for information and support.

Password Support