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MyAccount Email VLE MyLSBU

Service Status: Updates

New Students - Setting up IT accounts

Once you have completed your enrolment, you will be sent an email with your LSBU email address, username and a temporary password. You must change that password before you can access your accounts.

See our Password page for instructions

If you have not yet received your email address and temporary password, please get in touch with us via MyAccount or visit our help desks at the library.

If you have received your username and temporary password but it does not work, please get in touch with us via MyAccount.

Moodle - slow to access

There is an issue which is affecting the performance of Moodle and causing slow access. Our IT engineers are currently working with our 3rd party partners to investigate and determine the root cause of the issue affecting Moodle performance.

Thank you for your continued patience.

13th September 2021

Moodle Error Message


Some students are seeing the following error message when they try to login to the Moodle VLE for the first time:

The user account <username> is not available on this site

MyAccount - Single Sign-on error message


Some students are seeing this error message when they try to access their MyAccount. IT Services are investigating this error as a priority.

my account single sign in error message - we can't log you in because of an issue with single sign-on.


Steps to resolve this error message:

  1. Try a different browser
  2. Try a different device
  3. Clear your cookies and cache - How to Guide
  4. Reset your password - web page


Still can't login to MyAccount?

If you still get the same error message please get in touch with us via the Chat Bot on the university homepage:

  1. Fill in your contact details
  2. Topic: Library and IT support
  3. Give a clear explanation of what account you are trying to access and the error message that you see.

We will email you to let you know that we are dealing with your enquiry.

When the issue is resolved, we will let you know or post an update on this page.

Please Note: If you have already contacted us by email about this issue, please do not raise an enquiry with the Chat Bot too.

Service Status

Available Services

  • AppsAnywhere
  • e-books and e-resources
  • e-portfolio/Mahara
  • Global Protect VPN
  • Laptop loans
  • Library website
  • LinkedIn Learning
  • LSBU website
  • Microsoft Teams
  • Moodle VLE
  • MyAccount
  • My LSBU
  • OneDrive
  • PCs on campus
  • Panopto
  • Printing
  • RefWorks
  • Software for download
  • Telephone system
  • Timetabling system
  • Wi-Fi

Unavailable Services

Last updated 31st August 2021

Password Reset

Continuing Students

Password Reset

Following the migration of IT accounts onto new servers in January 2021, all students and staff were asked to reset their passwords.

If you have not yet updated your password since that date or are having problems doing so, please see our Password Reset page for information and support.

Password Support