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Student IT Support: Passwords

New Students - Setting up your IT account

Once you have completed your enrolment, you will be sent an email with your LSBU email address, username and a temporary password. You must change that password before you can access your accounts.

Use the instructions below to do so.

If you have not yet received your email address and temporary password or it does not work, please get in touch with us via MyAccount or come to our help desk in the Library.

 

Setting up your new password


1. Please go to: office.com

2. Sign in with your username@lsbu.ac.uk and temporary password.

3. You will see the following: Don't lose access to your account!

4. You will need to fill in at least two of the three options.

5. It is recommended that you use the phone and email options.

 

Finish setting up your IT account


1. Click Finish.

2. If you have not already been prompted to enter a new password, do so now. As you are still in office.com, you can go to settings and select Change Password or you can use the link below:

Setup your new password here

Problems resetting your password? We can help!

If for some reason you cannot reset your password and cannot log in to your IT accounts, please get in touch!

In order that we can resolve this issue for you and get you back into your accounts as quickly as possible, send us the following information:

Full Name
Student ID number
Details of the problem, what you've tried, the exact error message you see, a screenshot is really helpful too.


You can contact us via:

Online: MyAccount  (If you can't login, use the Submit an enquiry option)

Live Chat: See the chat link at the bottom right hand corner of this screen


Note: We aim to resolve any IT account issues within 48 working hours. We recommend that you only contact your lecturers about IT account issues if you are unable to access your email, MS Teams and Moodle for longer than the 48 hour period. Thank you.

Password Reset Links


New Student - IT Account Set Up

You will have been sent a temporary password by email. Use this link to set up your authentication details and a new password.

This link should also be used if you are an existing student who has had your account reset and you have been sent a temporary password.

IT Account Set Up

Forgotten your Password?

If you don't know your password but you have previously set up your account.

You should also use this link if you are resetting your password because it is no longer working.

Forgotten Password

Want to update your password?

Looking for a way to just update your password?

You must know you current password to use this link.

Password Update

Need to update your recovery information?

If you want to change the recovery details held for authentication, you can do this yourself.

You must know your current password to use this link.

Update Recovery Information

If you have 2-factor authentication turned on, you may need to contact us