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Student IT Support: Help and Support

Library Building and Help Desk Opening Hours

Online Support


Get help with Library and Student IT queries:

MyAccount - LSBU Online Enquiry platform. See our MyAccount guide to get started

  1. Go to My Account and then New Enquiry
  2. Nature of Enquiry: General Enquiry
  3. Topic: Library and IT support
  4. Give a clear explanation of your enquiry with screenshots if necessary.

Live Chat chat widget in the bottom right hand corner of our webpages


Self-service options:

FAQs - Frequently Asked Questions

Help Sheets

Book on a Workshop


Get help from our team of Librarians:

Subject and Referencing enquiries

Book a one-to-one appointment - online, in person or by phone appointments with a Librarian

Subject Guides -  Find carefully selected e-book recommendations, journals and databases to assist you with your studies.  We have plenty of e-resources available online.

Perry Library
250 Southwark Bridge Road
London
SE1 6NJ

Havering Campus Library
Goldcrest Way,
Harold Wood,
RM3 0BE

 

Croydon Campus Library
3 Wellesley Road,
Croydon,
CR0 2NW

 

Campus Help Desks and Support


All our library help desks offer face-to-face advice and support.

Library Services

  • Checking your library account; 
  • Finding books and other print and DVD resources in the library; 
  • Borrowing and returning resources;
  • Directional support.

Student IT Support Services

  • Accessing your LSBU account including E-mail and Moodle;
  • Submitting coursework assignments;
  • Password resets;
  • Connecting to our Eduroam Wi-Fi network on laptop and mobile devices;
  • Software downloads including Microsoft Office;
  • Software troubleshooting.

 

Student IT Support at Havering Campus

You can access training and support on the Microsoft Office Suite by booking a one-to-one appointment or signing up for a range of workshops.

Use the filter to select Havering and workshops or one-to-one appointmentsBook a Workshop.


Librarian Appointments

Book a one-to-one appointment - face-to-face appointments available with a Librarian on campus.


Workshops and Events

Book on a Workshop


See individual Library Sites for help desk locations