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Student IT Support: Welcome

Service Update - See our Network Disruption Updates page for the latest information and support

 

Need help resetting your password?   Can't login to your Moodle account? 
     
Get help with finding e-resources   Logging into Panopto

As the university systems start to come back online, we will be posting updates and any specific access issues on our Network Disruption Updates page.

Student IT support can help to solve any problems that you might be having with your LSBU IT accounts, so let us know what the issue is. If we can't solve it straight away, we will know who can!

Have a look round our website and see if you can find the answer, check out our help sheets and our FAQs. If you still need help...contact us. Please make sure to include your Student ID number and Username, plus as much detail as possible and any screenshots that might assist us in resolving your issue promptly.

Support is available online 7 days a week.

Wi-Fi at LSBU

Campus Wi-Fi 

Students should connect their mobile devices to the Eduroam network.

Other wi-fi networks will not give you access to the library resources.

Username: your LSBU email address         Password: your LSBU password


Halls of Residence Wi-Fi

Moodle and Panopto are now available on the LSBU_BYOD wireless network.

To connect a games console or smart TV you should use the LSBU_BYOD network.

Login details for this network are available from your halls reception staff.

Self-Service terminals

self-service terminalUse the self-service terminals in the Library for the following services:

  • Book Search
  • Reset Password - unavailable currently
  • USB Printing - unavailable currently
  • Book a Group Room - unavailable currently
  • Top-Up Print Credit - unavailable currently
  • Pay Library Fines - unavailable currently
  • Events Booking
  • Librarian Appointments

Windows Accessibility Options

microsoft windows icon

Did you know you can alter the Accessibility Options on your Windows PC?

Did you know that in Windows 10 you can make onscreen text bigger and brighter? 

Did you know that you can change the mouse pointer and the cursor size? 

Have you heard of the Ease of Access Centre? 

 

You can find the Ease of Access Centre in Settings in Windows 10.  There you will find these tools and other options – magnify all or part of the screen, try different colour filters or high-contrast schemes, use Windows Narrator to have things read out to you. 

We can provide advice and introductory training on these accessibility tools, just ask at the help desk about booking an appointment.  You can also email us at library@lsbu.ac.uk

Visit this useful Youtube playlist for information on some of these tools

Get in Touch

Student IT Support 

student-it-support@lsbu.ac.uk

Service Status

Available Services

  • AppsAnywhere (Unavailable on campus - off campus access only)
  • Downloadable software
  • e-books and e-resources
  • Eduroam Wi-Fi
  • Email
  • Global Protect VPN
  • Microsoft Teams
  • Moodle VLE
  • Network i:drive via OneDrive
  • Panopto
  • RefWorks

Unavailable Services

  • e-portfolio/Mahara
  • Laptop loans
  • Library account
  • My LSBU
  • Printing
  • Pulse Secure VPN
  • Telephone system
  • Timetabling system

Last updated 11th March 2021

New Students 2021

Just starting out at LSBU?

See our New Student guide to help you get started.

Studying at Home Resources

Keep Safe Online

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Check our Cyber Security guidelines to help stay safe online

LSBU Library and Learning Resources Accessibility Statement

Perry Library

 library@lsbu.ac.uk

Student IT Support

 student-it-support@lsbu.ac.uk

Digital Skills Centre

digitalskills@lsbu.ac.uk

Havering Library‚Äč

 library@lsbu.ac.uk