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Student IT Support: IT Accounts & Troubleshooting

What's on this page?

Need any help accessing any of your IT accounts? This page contains links to all your LSBU online accounts. If you need help contact the Student IT Support help desk, we'll get you up and running again in no time.

Your IT Accounts

Access all your IT Accounts

My LSBU - Student Portal

Moodle - VLE

Office 365 (includes Teams and OneDrive


See our help sheets for further information

Campus Wi-Fi

Eduroam wi-fi icon

eduroam wi-fi network
Username: LSBU email address
Password: your LSBU password

Email Phishing Attacks

Student IT Accounts

Your LSBU username and password gives you access to the following resources:


Printing on campus

Moodle VLE*

Campus PCs

Personal LSBU email account

Eduroam Wi-Fi

Online Library account*

Downloadable Software via My LSBU

Library e-resources Downloadable Assistive Technology Software

Please remember to keep your password secure - do not share it with friends or family. These resources are for your use only.

*There may be a 24hr delay following enrolment before access to the Library and the Moodle VLE are activated.

Free Software Downloads

While you are an LSBU student you get selected licensed software for free.

This includes: Microsoft Office 365, MATLAB, NVivo, MindManager and SPSS.
You can download these to your own suitable devices.The software is available to download from our Moodle site.
You will be asked to self-enrol on the site the first time you use it. 

Autodesk icon Matlab icon Microsoft Office 365 icon
MindManager icon NVivo icon

Login Problems

If you suddenly find that you cannot login to any of your accounts, try:

Password reset link

This will usually resolve the problem.

If it still doesn't work...

contact Student IT Support

Remember: you can type into your browser to access password reset.

Reducing your profile size

If you have received an amber warning, your Computer Profile is over 200MB. 

You need to move or delete certain files that you have stored on the university network.

laptop computer open on a desk with a cup of coffee next to it and a notepad and pen open to the left. There is a small plant on the desk. The laptop screen shows software downloading.

LSBU Library and Learning Resources Accessibility Statement

Havering Library​

020 7815 6607